Privacy Policy

1. Introduction

Contigen, LLC ("Contigen," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated content generation platform (the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Service
• Contact our customer support
• Subscribe to our newsletters
• Participate in promotions or surveys

The personal information we collect may include:

• Contact information (such as name, email address, business details)
• Account credentials (such as usernames and passwords)
• Payment information (processed through Stripe)
• Content you generate using our platform
• SSO credentials, login details, and API keys
• Personal names and emails attached to SSO and integrations

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• IP address
• Device type and operating system
• Browser type and settings
• Usage patterns and preferences
• Referring websites
• Log data and error reports

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Train and improve our AI models

We collect and use all content generated through our platform to train and improve our AI models, as specified in our terms of service.

4. Data Retention

We retain all user data indefinitely for service improvement and analytics purposes. Payment information is stored and managed by Stripe. We store the information that associates an organization or user to a Stripe account and payment details within Stripe's platform, but we do not store their payment information directly.

5. How We Share Your Information

We may share your information in the following circumstances:

• With third-party service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance)
• With our business partners (including Exquisite Holdings, Exquisite Software, Exquisite Companies, and subsidiaries) for marketing purposes and to improve our services
• To comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

We do not sell user data to third parties.

6. Your Rights and Choices

You can access, correct, or delete your data through your account settings. For additional requests, you can contact support@contingenai.com.

7. Security

We use industry-standard encryption for data in transit and at rest, implement strict access controls for employees, and conduct regular security audits. We use SSL encryption for data transmission and restrict access to user data to authorized personnel only.

Non-encrypted data is transmitted over SSL but third parties may store or utilize the data and have their own service agreements which we are not liable for misuse. You can see these in the integrations documents.

8. Cookies and Tracking Technologies

We use cookies for authentication, preferences, analytics, and marketing purposes. We also use third-party tracking pixels for conversion tracking and retargeting.

For the third-party services, we need to state that we are not responsible for misuse and terms and services and privacy policies may change and is not limited to the list and may change at any time as our services improve and new integrations and third party services are added.

9. Children's Privacy

Our platform is designed for business use only and is not intended for individuals under 18. We do not knowingly collect data from minors.

10. International Data Transfers

All our data is stored and processed within the United States only.

11. Changes to This Privacy Policy

We update our policies periodically and post notifications on our website. Users are responsible for regularly reviewing our policies for changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Contigen, LLC
15169 N Scottsdale Road Suite 205
Scottsdale, AZ, 85254
Website: www.contingenai.com
Email: legal@contingenai.com or support@contingenai.com